Softlayer HKG or TKY

[bellchu]

最近IBM销售轮番轰炸，推广香港的机房，说是已经比以前好很多了，延迟很低。
于是我脑子热申请了个月付的。
延迟是不错50多ms
可是下载上传的速度总是不是很好。

mtr看了下，我了个去。 居然先走Tokyo的机房再回HKG1然后HKG2,到TKY之前一条丢包好多。

还不如直接挂Tokyo的机房算了。脑子热月付，取消了也不退款，就当买个教训。特来通知各位。

随附MTR结果，供参考：

1. 124.74.38.145 0.0% 754 2.3 3.5 2.2 33.1 3.7
2. 101.95.41.57 0.4% 754 2.3 5.0 2.1 114.6 9.8
3. 59.43.77.153 0.0% 754 2.7 4.1 2.4 79.0 6.4
4. 59.43.116.234 0.0% 753 3.0 3.5 2.6 44.1 3.6
5. 59.43.91.126 0.0% 753 45.8 4.3 2.7 113.4 7.7
6. 59.43.180.122 0.1% 753 3.7 5.3 2.9 72.3 9.4
7. 59.43.247.113 88.2% 753 37.2 37.5 36.8 42.6 0.5
8. xe-0-0-0-4.r00.tokyjp04.jp.bb.gin.ntt.net 0.1% 753 56.5 56.2 55.4 66.3 0.4
9. ae-15.r25.tokyjp05.jp.bb.gin.ntt.net 0.1% 753 60.2 63.2 59.8 129.5 3.8
10. ae-2.r00.tokyjp03.jp.bb.gin.ntt.net 0.3% 753 47.8 46.0 45.3 48.8 0.4
11. xe-0-1-0-8.r00.tokyjp03.jp.ce.gin.ntt.net 0.0% 753 60.5 60.8 59.3 97.8 3.1
12. ae7.bbr02.eq01.tok01.networklayer.com 0.0% 753 57.5 58.6 56.3 103.8 3.5
13. ae0.bbr01.pn01.hkg01.networklayer.com 0.0% 753 54.7 55.3 53.7 162.9 4.8
14. ae5.dar01.hkg02.networklayer.com 0.0% 753 56.6 56.2 54.5 110.2 4.2
15. po1.fcr01.hkg02.networklayer.com 1.7% 753 57.3 59.7 56.3 148.9 10.5
16. xxx-static.reverse.softlayer.com 0.0% 753 55.6 57.7 54.4 191.8 13.3

问题搞定，CTC已经把路由改到pccw出口然后如Softlayer HKG。


1. 172.16.1.1 0.0% 49 0.2 0.2 0.2 0.5 0.0
2. 222.72.255.207 0.0% 49 2.5 2.9 2.4 4.0 0.1
3. 124.74.38.145 0.0% 49 3.2 3.7 2.4 20.0 3.4
4. 101.95.41.57 0.0% 49 2.4 6.1 2.2 28.7 7.1
5. 59.43.77.153 0.0% 48 2.9 5.0 2.6 74.9 10.6
6. 59.43.116.234 0.0% 48 3.6 3.2 2.7 3.8 0.0
7. 59.43.91.126 0.0% 48 3.5 4.3 2.8 53.1 7.2
8. 59.43.180.122 0.0% 48 3.5 4.9 2.9 45.5 6.2
9. 59.43.183.78 0.0% 48 30.2 37.0 30.0 177.5 25.7
10. 63-218-211-9.static.pccwglobal.net 0.0% 48 30.8 59.6 30.3 240.4 52.4
11. 63-216-142-6.static.pccwglobal.net 0.0% 48 33.8 34.1 32.7 55.1 3.4
12. ae5.dar01.hkg02.networklayer.com 0.0% 48 32.1 33.5 32.1 57.3 3.6
13. po1.fcr01.hkg02.networklayer.com 4.2% 48 42.3 35.7 33.8 73.4 5.9
14. gxxxxxxxx 0.0% 48 32.0 32.5 32.0 34.4 0.3

[whatisnew]

不是说第一个月免费吗

[bellchu]

@whatisnew 我第一个月免费早就用过了，当时网络更烂。

[bellchu]

后续回复：
Hello,

Network routes are determined by SLAs of various network providers and the providers' physical networks. If you provide us with an MTR between your server and your location, we can check to see if there is anything that we can do to optimize the route. You may download WinMTR at http://winmtr.net/download-winmtr/

Thank you for choosing SoftLayer, an IBM Company.

Jefferson S.
Customer Service Technician
http://knowledgelayer.softlayer.com/

[bellchu]

我后续的回复贴图，MTR截图

[rainy3636]

你这是精品网啊

[halczy]

[bellchu]

@rainy3636 嗯，精品网都丢包，就不说别的了。还好没脑热入Bare Metal

[bellchu]

@halczy 广州人民就是好啊，就在香港边。非精品网不绕Tokyo？这就有趣了，不过丢包好多的说

[msg7086]

楼主能不能解释一下中间路由丢包与服务器丢包之间有什么关系？

[halczy]

@bellchu 感觉还是用SL新加坡的比较好, 那里最近也升级成了电信直链. 晚高峰电信直链满载时, 辅助的PCCW线路也是很高质量的.

[bellchu]

@msg7086 中间hop之间丢包会重传，所以两点之间的包最终还会到达对方，但是丢包重传会加大开销，所以网络质量就变差了，现象就是直接ping看不到丢包，但是跑不满带宽。 当中间hop之间的丢包严重到一定程度，源末地址之间就会丢包。

[bellchu]

@halczy 我先等客服回复了吧，毕竟还有很多服务器，不算大客户也算个小客户，SLA放在那里，至少让他们给我做点事情。 :P 当然也能造福朝内大众的话那最好了。

[bellchu]

后续，转到NOC那边去了，

Thank you for the clarification. I am escalating this to our NOC to assist you further.

Thank you for choosing SoftLayer, an IBM Company.

Jefferson S.
Customer Service Technician
http://knowledgelayer.softlayer.com/

[bellchu]

后续：和CTC接洽了，按照CTC的作风，不知道什么时候会有调整。

Greetings,

This issue seems to be in how chinatelecom is choosing to route this traffic to our data-center.

We have contacted china-telecom asking them to resolve this.

Please stand by as we work with them to alleviate this issue,and please accept our apologies for this mishap.

Thank you for your business,
Michael Getachew
Network Operations Center

[ven]

我也觉得丢包好多，严重的时候超过50%的丢包~

[lsylsy2]

似乎精品网会走日本，普通电信网通是直连……所以对普通用户来说香港的ping要好一些，当然丢包不太清楚

[AVC]

我这边联通SG走的是日本NTT，香港直连，但是会存在2种路由，一种路由延迟28ms，速度最快，另一种路由延迟70ms波动+-5ms，速度只能看YouTube480p。到日本线路的话，我反正已经放弃了。。。速度慢延迟高，联通如此。

话说我这边HKG电信直连，不是CN2。

[bellchu]

遇到个叫Jessica的啥Technician，似乎一切又回到了原点。

Hello,

Can you provide the source IP for the traceroute in your initial update? This will help in the investigation.

--
Thanks,
Jessica G
NOC Technician, Network Operations Center

[bellchu]

Hello,

I apologize for the inconvenience.

The IP has been forwarded to the provider.

We will update you when we get more information.

Thank you,
Jason

Jason Moses
Network Operations Center

[Showfom]

tky 什么鬼。。。

[bellchu]

Hello!

Thank you for your patience in this matter!

We have received word from China Telecom that their engineers are currently reviewing this issue to determine a better, optimal path.

Please let us know if you have any other questions!


Thank you,
----
Bryan Le
Senior Technician, Network Operations Center
Update 14

[bellchu]

今天回复我说在和CTC谈改路由的事情

Hello,

Thanks for being patinent with us as we are working to get this resolved as soon as possible. At this moment, we are still discussing with China Telecom to rerouting.

Regards,

Marvin Benitez
Technician, Network Operations Center
Update 17

[bellchu]

Greetings,

I apologize for the slow progress on this matter. We are reaching out to the provider who advertises the AS that is routing the traffic.

We will up date you when we have more information.

Thank you,
Jason

Jason Moses
Network Operations Center
Update 18

[bellchu]

已经找到NTT和CTC两家子了，静观后续

Greetings,

At this time our Network Engineers are currently engaging NTT and ChinaTelecom. Please stand by for updates as the follow. Please feel free to update this ticket if there are any other questions or concerns.

Thank you,

Jonathan Bui
Network Operations Center, NOC
Update 20

[bellchu]

问题搞定：

Hello,

We have received word from our network engineering department that ChinaTelecom has adjusted their internal routing policy to correct the issue. Can you please confirm that the routing has improved for you? We look forward to hearing back from you.

Thank you,

Russell Kendrick
Technician, Network Operations Center
Update 21